Frequently asked questions
I'm getting the interior of my house painted, what do I need to do?
(The following advice is based on a full interior repaint, including inside built in cupboards.) The short answer is that we need as much access as possible. About 1.5m clear around walls is the minimum to allow us to inspect the surface for repair, preparation and then to apply an even, uninterrupted coating of paint.
With the above in mind, its likely that some things will need to be moved. Paintings and wall art, kids posters need to be taken down and stored. Fragile and valuable glass wear, ornaments and other knick-knacks need to be taken out of display cabinets and stored safely. Clothing, shoes and other items stored in cupboards need to be removed and stored for access.
What are your working hours?
Our standard working day is 6:30am – 3:30pm. Of course, some days we will work a little later to ensure that job goals are met. Having access to the work area between the hours of 6:00am – 5:30pm allows us to plan the job so that if a little extra time is needed to prepare the surface or protect adjacent tiles/carpet/benches or to allow adequate drying time between coats, we can take that time.
Of course, we realise that these hours will not work for everyone. Shift work, chronic illness, tenant occupation and other challenges make either the early start or length of access time unworkable. If you have raised these time constraints with us, we will have worked out a plan that takes these factors into account.
We will include the amended time constraints or start/finish times into our written quote to reflect our agreement.
If we have not included your request for amended work hours, please notify us prior to the commencement of work. We will adjust the quotation to reflect your request and to ensure that our planning, procedures and completion date are compatible with your request.
I have some large furniture. Can you help me move it?
Our quotation does not have an allowance for moving furniture. However, some of our clients have moved everything that they can move but have a large piece of furniture that they cannot move by themselves. We will assess this on a case by case basis.
Moving furniture safely and without damaging floor covering, surrounding walls and other people can sometimes require specialist knowledge. Pianos, large display cabinets, pool tables, antiques are some examples of furniture that we may not be comfortable moving.
If we do agree to help you move a large piece of furniture, we do not accept any responsibility for any damage that may occur while moving that piece of furniture.
I own some valuable and fragile items. Will you be careful?
Our team will be respectful of your possessions and will treat them with all care. We are realists though, and understand that the chance of something being broken by accident is a possibility when working around such items.
That is why we require that all fragile, valuable items are removed by you to somewhere safe and secure away from the work area.
How long will the painting take?
Many jobs can be completed within 1 week. What is really important to us is how long you need it to take. If you have a deadline, please let us know during the initial consultation. This date will be included in your quotation and become part of our agreement.
Some important information we require might be
Carpet installation date
Electrical/air conditioning installation date
Tenant occupation date
Any other trade or business that may limit our access to the work site.
These factors will determine how many tradesmen we need on site to ensure that deadlines are met.
Can other trades be on site while the painting is in progress?
Generally no. Unlike other trades who can set up in a spot, finish and then move on, our workflow is different. We will be in an and out of a room multiple times throughout the day and need the flexibility to adjust our workflow to respond to variables such as drying time, preparation times, weather and so on.
For tight timelines, planning becomes even more vital. We can increase our hours of operation and/or increase our workforce if we have clear information on timelines.
Another tradesperson has damaged the paint, can you fix it?
A common misconception is that “accidentally” touching the wall can be easily “touched up”.
To repair an “accident” properly (so that it doesn’t look like a touch up) will require extra costs that are not included in your initial quote.
What happens to leftover paint?
We try to minimize waste by estimating paint quantities accurately. As it is an estimate, there is inevitably some excess paint. You will be provided with a maintenance kit that includes some of this left over paint.
For all other excess paint, a new system has been set up with the support of all the major paint manufacturers in Australia, which includes Dulux. This system is called Paintback. (read more at paintback.com.au).
The scheme aims to reduce landfill via the recycling of paint cans and packaging and also by separating the water from the solids in the paint itself.
Will there be any rubbish, what will happen to that rubbish?
We will leave your home in a clean and neat condition. There will be some rubbish, be it empty paint drums, protective plastic or paper and tape and other single use items. This rubbish is safe for disposal in your weekly rubbish collection bin.
When preparing the substrate, where possible, we use dustless power tools to minimize dust. However, this is not always the most practical or best option and so there will be dust created. We will gather and dispose of the dust and leave the work area clean and ready for you to use.
If the work requires the removal of lead, asbestos or other toxic chemicals (paint stripper for example), we will gather all the waste material, bag it, label it as required and dispose of it in accord with local regulations.